Refund and Returns Policy

Returns

Because we sell consumable hemp products, we don’t accept routine returns or exchanges, even if the product is unopened. Changes of mind, personal preferences, and accidentally ordering the wrong item generally aren’t eligible for a refund once the order has shipped.

If there’s a problem with your order, please contact us before sending anything back.

When we can help

If an item arrives damaged or defective, you receive the wrong product, or something is missing from your order, let us know. We’ll review what happened and may issue a full or partial refund or send a replacement where available and permitted. If your entire package is missing, contact us so we can look into the delivery under our Shipping Policy.

How to request a refund or replacement

Email bestkeptsecrethemp@gmail.com as soon as you notice the issue. Include your order number, the name of the affected product, and a brief description of what happened. For damage or an incorrect item, photos of the product, its label, and the shipping packaging are helpful if available.

We’ll follow up with any questions and let you know the next steps.

Order cancellations and items we can’t ship

If you need to cancel an order, email us as soon as possible. We can cancel and refund the order if we’re able to stop it before it ships.

If we can’t ship your entire order, we’ll promptly refund the full amount paid, including shipping. If we can ship only part of your order, we’ll promptly refund the unshipped items and any charges attributable to them. If shipment is delayed beyond the stated timeframe, we’ll contact you with the option to agree to the delay or cancel for a refund.

How refunds are issued

We’ll email you when we issue a refund. Refunds are generally sent back to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider.

This policy preserves any consumer rights and remedies available under applicable law.